Remote Platform Solutions Manager

Job is Expired
Location: Colorado, Connecticut, Florida, Georgia, Illinois, New Jersey, New York, North Carolina, Oregon, Texas, Washington
Compensation: Salary
Reviewed: Wed, May 03, 2023

Job Summary

A data analytics company has a current position open for a Remote Platform Solutions Manager.

Candidates will be responsible for the following:

  • Ensuring proper systems and team collaboration are in place to build and promote knowledge sharing at scale
  • Handling customer escalations, debrief and provide solutions; escalate to Director and/or VP as appropriate
  • Contributing to and advocating for the development of operational processes and policies

Skills and Requirements Include:

  • 3 - 4 years experience working in a technical support role, service team and/or function
  • Expert in operational workflow, process development and application of systems
  • Experience with Google Marketing platforms or related ad technologies
  • Knowledge of the digital marketing landscape including players and products
  • Experience in onboarding, employee training and education
  • Broad understanding of customer services best practices in a B2B environment
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