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Remote Workforce Management Analyst

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Mar 10, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A provider of tech support and process solutions has a current position open for a Remote Workforce Management Analyst.

Must be able to:

  • Provide analytics data of call/web chat arrival patterns
  • Analyze, determine and communicate work/training schedules for agents
  • Monitor agent attendance line

Must meet the following requirements for consideration:

  • Bachelor's degree in related field
  • 3-5 years of related professional experience
  • Able to create and design Ad hoc reports for data

COMPLETE JOB DESCRIPTION

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