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Remote Workforce Management Analyst
Job Summary
A provider of tech support and process solutions has a current position open for a Remote Workforce Management Analyst.
Must be able to:
- Provide analytics data of call/web chat arrival patterns
- Analyze, determine and communicate work/training schedules for agents
- Monitor agent attendance line
Must meet the following requirements for consideration:
- Bachelor's degree in related field
- 3-5 years of related professional experience
- Able to create and design Ad hoc reports for data
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COMPLETE JOB DESCRIPTION
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