Senior Business Operations Manager

Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, May 13, 2025
This job expires in: 13 days
Operational Governance Process Compliance Data Analytics Performance Management

Job Summary

A company is looking for a Senior Business Operations Manager in Customer Success.

Key Responsibilities
  • Lead the execution and governance of defined Customer Success processes
  • Establish frameworks and controls to ensure process consistency and quality
  • Monitor and report compliance, performance, and operational risk
Required Qualifications
  • 10+ years' experience in operations, governance, or compliance leadership, ideally in a SaaS or Customer Success environment
  • Proven ability to establish and enforce governance frameworks at scale
  • Strong cross-functional stakeholder management skills
  • Analytical mindset with a track record of using data to drive performance
  • Demonstrable experience in Business Process Mapping or related qualifications
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