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Senior Director of AI Operations
Job Summary
A company is looking for a Sr Director, AI Operations.
Key Responsibilities
- Ensure profitability of multiple programs/accounts by meeting client-specified service levels and business objectives
- Maintain effective client relationships and translate client requirements into actionable plans
- Identify opportunities for process improvement and implement best practices for operational efficiency
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred
- 10+ years of progressive experience in Operations roles
- 2+ years as a BPO Ops director managing a team of 1000+
- Experience with performance metrics and reporting strategies
- Proven ability to manage multi-project complexity and accountability for P&L
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COMPLETE JOB DESCRIPTION
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