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Service Board Analyst
Job Summary
A company is looking for a Service Board Analyst to ensure the smooth operation and efficiency of service boards.
Key Responsibilities
- Monitor and maintain the health of service boards for timely ticket resolution
- Qualitize new tickets and client responses, assigning appropriate priorities and statuses
- Provide prompt and professional communication with clients regarding ticket progress and resolutions
Required Qualifications
- 1-2 years minimum in a ticketing or IT support role, preferably at an MSP
- Knowledge of common IT systems, including Windows OS and Microsoft Office 365
- Experience with ticketing platforms and RMM tools
- Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment
- Strong customer service skills with a proactive approach to solving client issues
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COMPLETE JOB DESCRIPTION
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