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Technical Customer Service Advisor
Job Summary
A company is looking for a Technical Customer Service Advisor, Remote.
Key Responsibilities
- Support customers with smart devices, account inquiries, and technical troubleshooting
- Work across multiple systems to retrieve information, document calls, and resolve issues while engaging with customers
- Deliver tailored solutions in a semi-scripted environment using problem-solving skills
Required Qualifications
- At least 6 months of experience in customer service
- Ability to work independently and thrive in a dynamic environment
- Tech-savvy with a passion for helping people
- Familiarity with iOS and/or macOS or comparable technology is preferred
- High school diploma/GED, 18 years or older, and able to pass assessments and a criminal background check
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COMPLETE JOB DESCRIPTION
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Company Overview
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