Technical Support Engineer
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Job Summary
Providing dedicated technical support for strategic and high-value customer accounts, the full-time Technical Support Engineer will troubleshoot complex healthcare IT issues, maintain customer relationships, and ensure timely resolution of incidents while working remotely.
Key responsibilities
- Serve as a primary technical support resource for assigned strategic customer accounts, ensuring high-quality service and issue resolution
- Troubleshoot and resolve advanced technical issues related to PACS, RIS, and other healthcare IT applications across various operating environments
- Monitor support tickets and coordinate incident management and escalation processes to ensure timely resolutions in accordance with service-level agreements
Required qualifications
- Experience in providing technical support for healthcare IT applications, specifically PACS and RIS systems
- Proficiency in troubleshooting across Windows and Linux operating systems
- Familiarity with SQL databases, networking, and system integrations
- Strong understanding of incident management processes and escalation procedures
- Ability to work collaboratively with cross-functional teams and communicate effectively with customers
Complete Job Description
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