Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing essential technical and non-technical assistance, the full-time Technical Support Engineer (L1) will manage the L1 ticket queue, resolve customer issues, and escalate complex problems to L2 while working remotely in a fast-paced environment.
Key responsibilities
- Deliver timely communication to customers regarding issue status and resolutions, ensuring high customer satisfaction
- Resolve basic technical issues and manage all Level 1 tickets, escalating to Level 2 when necessary
- Document new issues without existing knowledge base coverage to enhance future customer support
Required qualifications
- Bachelor's degree in computer science or equivalent professional experience
- At least 2 years of experience with shell scripting, Python, and SQL
- Experience with REST APIs and GraphQL
- Availability to work weekends and an allocated shift as required
- Successful completion of a background check
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,489 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
