Technical Support Engineer
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Job Summary
Working remotely, the full-time Technical Support Engineer will serve as the primary contact for customer inquiries, troubleshoot technical issues, and document solutions while ensuring exceptional support and customer satisfaction.
Key responsibilities
- Serve as the first point of contact for customer inquiries via cases or phone channels
- Troubleshoot configuration, workflow, scripting, integration, and performance issues
- Document detailed reproduction steps, troubleshooting actions, and resolutions in Salesforce
Required qualifications
- 1-3 years in SaaS technical support or related customer-facing troubleshooting role
- Familiarity with web technologies (HTML, XML, JavaScript, REST APIs) and relational databases (SQL)
- Experience with application configuration, user roles, and permissions
- Experience with Salesforce Service Cloud or similar CRM system
- Demonstrated curiosity, accountability, and follow-through
Complete Job Description
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