Technical Support Engineer
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Job Summary
Providing weekend coverage from Thursday to Monday, the full-time Technical Support Engineer will assist non-technical customers in resolving app issues, improve the product platform, and maintain the knowledge base while working remotely in the APAC region.
Key responsibilities
- Resolve customer app issues, including bug fixes and integration advice
- Update the platform and AI agent to prevent recurring issues after resolving customer problems
- Maintain and enhance the internal and public knowledge base documentation
Required qualifications
- Strong background in TypeScript and React
- Understanding of modern web app fundamentals, including HTTP, APIs, and databases
- Proven experience debugging production issues effectively
- Prior experience in a customer-facing role, such as support or sales
- Ability to manage high ticket volumes, with a track record of closing 50+ tickets a day
Complete Job Description
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