Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing weekend coverage from Thursday to Monday, the full-time Technical Support Engineer will assist non-technical customers in resolving app issues, improve the underlying platform, and maintain documentation while working remotely across North America.
Key responsibilities
- Resolve customer app issues by debugging and advising on architecture and integrations
- Update the platform and AI agent to prevent recurring issues after resolving customer problems
- Maintain and enhance the knowledge base, ensuring documentation is current and comprehensive
Required qualifications
- Strong background in TypeScript and React
- Understanding of modern web app fundamentals, including HTTP, APIs, and databases
- Proven experience debugging production issues effectively
- Experience in a customer-facing role, such as sales or support
- Ability to manage a high volume of support tickets, with a track record of closing 50+ tickets daily
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,466 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
