Technical Support Engineer
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Job Summary
Providing technical assistance and support to end-users, the full-time Technical Support Engineer will resolve software issues, ensure optimal performance of applications, and collaborate with development teams while working remotely.
Key Responsibilities:
- Respond to customer inquiries and diagnose software issues through various communication channels
- Document support requests and resolutions, creating knowledge base articles for internal and external use
- Collaborate with development and QA teams to address escalated technical issues and suggest software improvements
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Proven experience in a technical support or help desk role, preferably in enterprise software environments
- Familiarity with ticketing systems and customer support software such as Salesforce or JIRA
- Proficiency in operating systems (Windows, macOS, Linux) and knowledge of relational database systems
- Relevant certifications (e.g., ITIL, Microsoft Certified) are a plus
Complete Job Description
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