Technical Support Engineer
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Job Summary
To support a growing Client Services team, the full-time Technical Support Engineer will develop expertise in the ZoomInfo product suite, independently diagnose complex technical issues, and manage high-priority support cases while working remotely within CST and EST time zones.
Key responsibilities
- Own deep subject matter expertise within ZoomInfo products and serve as the primary escalation point for complex issues
- Independently manage a queue of complex support cases from triage through resolution, ensuring timely outcomes
- Lead the development and maintenance of internal knowledge base articles and troubleshooting resources for the support team
Required qualifications
- 4+ years of experience in a technical support or support engineering role in a B2B software environment
- Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, and CRM platforms
- Strong proficiency with browser developer tools and network traffic analysis
- Proven track record of independently identifying problems and driving improvements
- Collaborative mindset with experience working cross-functionally to resolve issues
Complete Job Description
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