Technical Support Engineer
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Job Summary
Owning complex technical issues, the full-time Technical Support Engineer will work remotely to diagnose failures in webhooks, APIs, and AI agent behavior, while also creating documentation and coaching Tier 1 and 2 support teams.
Key responsibilities
- Managing technical issues end to end, ensuring resolution within defined SLAs
- Troubleshooting and diagnosing failures in integrations, workflows, and AI agent behavior
- Writing runbooks and troubleshooting guides to enhance support processes and team capabilities
Required qualifications
- 4+ years of experience in technical support or support engineering at a B2B SaaS company
- Hands-on experience debugging webhooks and REST APIs, including authentication and payload issues
- Proficiency in JavaScript/TypeScript and JSON, with the ability to read and write API requests
- Experience with workflow or automation platforms such as Zapier or Workato
- Strong written and verbal communication skills, particularly with technical teams and during incidents
Complete Job Description
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