Technical Support Engineer
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Job Summary
Working remotely, the full-time Technical Support Engineer will manage customer support for DX's Survey and Data Cloud products, troubleshooting technical issues and assisting with survey configuration and analysis.
Key Responsibilities
- Serve as the first line of support for customers, helping them troubleshoot issues and get unblocked quickly
- Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
- Investigate and resolve unexpected product behaviors, escalating issues when necessary to Engineering or Product teams
Required Qualifications
- Customer-facing technical support or solutions engineering experience
- Familiarity with engineering tools like GitHub, Jira, Azure DevOps, and GitLab
- Understanding of APIs and how systems connect via webhooks or tokens
- Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
- Familiarity with authentication concepts such as OAuth, SAML, and token-based authentication
Complete Job Description
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