Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing weekend coverage from Thursday to Monday, the contract Technical Support Engineer will assist non-technical customers in resolving app issues, improve the underlying platform, and maintain documentation while working remotely from North America.
Key responsibilities
- Resolve issues with customer apps by debugging and advising on architecture and integrations
- Update the platform and AI agent to prevent recurring issues after resolving customer problems
- Maintain and update the knowledge base, including public and internal documentation
Required qualifications
- Strong background in TypeScript and React
- Proficiency in modern web app fundamentals such as HTTP, APIs, and databases
- Experience debugging production issues and managing platform incidents
- Prior experience in a customer-facing role, such as customer support or sales
- Ability to close 50+ support tickets a day
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 36,729 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
