Technical Support Engineer
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Job Summary
Providing weekend coverage from Thursday to Monday, the contract Technical Support Engineer will assist non-technical customers in resolving app issues, enhance the product platform, and maintain documentation while working remotely in the APAC region.
Key responsibilities
- Resolve customer app issues, including bug fixes, architecture advice, and integration support
- Update the underlying platform and AI agent to prevent recurring issues after customer interactions
- Maintain and improve the knowledge base, ensuring documentation is current and comprehensive
Required qualifications
- Strong background in TypeScript and React
- Understanding of modern web app fundamentals such as HTTP, APIs, and databases
- Proven experience in debugging production issues effectively
- Prior experience in a customer-facing role, such as support or sales
- Ability to handle a high volume of support tickets, with a track record of closing 50+ tickets a day
Complete Job Description
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