Technical Support Engineer

Job Summary

Passionate about technology and customer success, the full-time remote Technical Support Engineer will take ownership of customer issues, providing reliable technical guidance and troubleshooting to ensure effective integration and maintenance of services.

Key responsibilities:

• Manage customer issues from initial troubleshooting to resolution or escalation, ensuring timely responses and high-quality service
• Act as a point of contact for customer escalations, documenting bugs and collaborating with senior technical support engineers and engineering teams
• Create and maintain troubleshooting documentation to enhance the knowledge base and improve customer experience

Required qualifications:

• 3+ years of experience in customer support, technical support, or system administration
• Proficient in the Windows environment, with skills in troubleshooting operating systems and network issues
• Demonstrated ability to learn new technologies quickly and advocate for customer success
• Strong relationship management and customer service skills in various communication formats
• Experience utilizing AI technologies to enhance decision-making and improve efficiency