Technical Support Engineer

Job Summary

To drive fast and accurate resolution of complex customer issues, the contract-to-hire L2 Technical Support Engineer will troubleshoot technical problems, manage escalated cases, and collaborate with cross-functional teams, with the potential to convert to a full-time position after 3-6 months.

Key responsibilities

• Serve as the primary escalation point for complex issues from frontline support, owning the investigation through resolution
• Troubleshoot technical problems across platform functionality, integrations, APIs, and system behavior
• Communicate findings and next steps to internal stakeholders and customer-facing teams, while managing a queue of escalations to meet SLAs

Required qualifications

• 2-5+ years in Technical Support, Support Engineering, or a similar customer-facing technical role
• Strong analytical and troubleshooting skills, with the ability to interpret logs and system data
• Experience working with APIs (REST), webhooks, and tools such as Postman or curl
• Ability to read application code and communicate technical findings clearly to diverse audiences
• Experience with ticketing or case management systems, demonstrating strong ownership and follow-through