Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To enhance customer satisfaction, the full-time remote Technical Support Engineer will troubleshoot and resolve advanced technical issues escalated from the Tier 1 team while collaborating with cross-functional teams and building expertise in the Agiloft platform.
Key Responsibilities
- Investigate and resolve advanced technical issues escalated from Tier 1 support
- Provide excellent customer service through phone, email, and chat inquiries within documented SLAs
- Collaborate with Product, Engineering, and QA teams on issue resolution and knowledge sharing
Required Qualifications
- 2+ years of experience in a technical support role
- Familiarity with web-based technologies and the ability to learn complex programs rapidly
- Experience with database concepts, web technologies, and operating systems
- Strong troubleshooting and analytical skills
- Ability to manage competing priorities and communicate technical concepts clearly
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 36,729 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
