Technical Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will troubleshoot issues across the orchestration and AI platform, manage technical tickets, and assist customers in resolving problems effectively.
Key responsibilities
- Solve customer problems by analyzing logs, API requests, and conducting live investigations to identify and fix issues
- Bridge support and engineering by triaging and validating reported bugs, proposing workarounds, and collaborating with internal teams
- Contribute to knowledge building by writing articles for common issues and providing feedback to improve support processes
Required qualifications
- 2+ years in a customer-facing technical role such as technical support or support engineering
- Degree in Computer Science, Engineering, or equivalent practical experience
- Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML)
- Familiarity with cloud platforms (AWS, Azure, or GCP) and data integration concepts
- Experience with iPaaS, integration, or automation platforms is a strong plus
Complete Job Description
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