Technical Support Engineer

Job Summary

Supporting Slide's MSP partners remotely, the full-time Technical Support Engineer will deliver expert-level technical assistance for BCDR solutions, focusing on troubleshooting complex issues and ensuring a world-class partner experience during evening hours in Hawaii.

Key Responsibilities

• Deliver expert-level technical support for Slide's BCDR product suite
• Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking
• Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement

Required Qualifications

• 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery
• Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing
• Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V)
• Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB)
• Familiarity with scripting and automation (PowerShell, Bash, or Python)