Technical Support Engineer
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Job Summary
Acting as the primary escalation layer for technical issues, the full-time remote Technical Support Engineer will investigate and resolve complex product and platform problems, ensuring high-quality support for healthcare professionals across the Caribbean.
Key responsibilities
- Monitor escalation channels and the Technical Support queue to identify systemic issues early
- Investigate and reproduce complex issues using tools like Datadog and SQL, providing evidence-backed escalations to Engineering
- Manage live incidents from detection to closure, ensuring clear communication and coordination across teams
Required qualifications
- Technical fluency with observability tools and SQL for data interrogation
- Proven ability to conduct thorough and reproducible investigations
- Experience in end-to-end ownership of technical problems
- Ability to maintain composure and communicate effectively under pressure
- Strong adaptability and prioritization skills in a dynamic environment
Complete Job Description
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