Technical Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing technical support primarily via web/email and phone, the full-time Technical Support Engineer will troubleshoot issues, manage support cases, and ensure customer satisfaction with the NetDocuments platform in a remote work environment.
Key responsibilities
- Become technically proficient in the NetDocuments suite of products and manage incoming support cases
- Troubleshoot technical problems and resolve issues for customers using the platform
- Participate in the Software Development lifecycle by diagnosing and reporting new and known issues
Required qualifications
- Associates or bachelor's degree in computer science or IT-related field or equivalent experience
- 2+ years of relevant experience in a technical support role
- Experience troubleshooting Windows (7-11) and OSX (Sierra-Golden Gate)
- Familiarity with Office 2010-365 and mobile operating systems (iOS/Android)
- Knowledge of Active Directory and command line/terminal usage
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,271 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
