Technical Support Engineer
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Job Summary
Seeking a full-time remote Technical Support Engineer who will assist customers with PostHog's products, manage support tickets from start to finish, and contribute to codebase improvements while collaborating with engineering teams.
Key responsibilities
- Helping customers with inquiries across all PostHog products in-app and via Slack channels
- Owning and managing support tickets, ensuring timely updates and resolutions for customers
- Identifying and implementing improvements in support processes, tools, and workflows
Required qualifications
- Experience in at least two programming languages
- Proficiency in debugging unfamiliar code or systems
- Ability to communicate complex fixes clearly and concisely in writing
- Strong investigative skills to address customer issues efficiently
- Capability to prioritize and manage multiple support requests effectively
Complete Job Description
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