Technical Support Engineer
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Job Summary
Serving as a dedicated technical support resource for strategic accounts, the full-time Technical Support Engineer will provide advanced troubleshooting, incident resolution, and proactive assistance remotely to ensure a seamless healthcare IT experience.
Key responsibilities
- Provide white-glove technical support and maintain strong relationships with customer stakeholders
- Troubleshoot and resolve complex technical issues related to healthcare IT applications and infrastructure
- Monitor assigned support tickets and coordinate incident management and escalation processes
Required qualifications
- Experience with PACS, RIS, and healthcare IT applications
- Proficiency in troubleshooting across Windows and Linux environments
- Knowledge of SQL databases, networking, and system integrations
- Ability to work within established service-level agreements (SLAs) and escalation procedures
- Familiarity with technical documentation and process improvement initiatives
Complete Job Description
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