Technical Support Engineer
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Job Summary
Providing top-level technical support and mentorship, the full-time remote Technical Support Engineer III will troubleshoot customer issues, lead projects, and document processes across CivicPlus products and integrations.
Key responsibilities
- Deliver high-quality technical support and training while managing complex customer issues
- Document customer interactions and advocate for trending issues to internal teams
- Lead projects and mentor colleagues to enhance product knowledge and support processes
Required qualifications
- Proficiency in HTML, CSS, JavaScript, and SQL for effective troubleshooting
- Technology degree or equivalent experience
- Exceptional interpersonal and collaborative skills to influence teams
- Strong organizational skills for managing multiple projects and deadlines
- AI-forward mindset with the ability to leverage AI tools for productivity
Complete Job Description
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