Technical Support Engineer
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Job Summary
Seeking a full-time remote Technical Support Engineer, the candidate will manage technical support inquiries, provide customer training, and collaborate with internal teams to resolve complex issues in the IAM and IT security space.
Key Responsibilities:
- Develop a deep understanding of the technical aspects of products to support and guide customers effectively
- Act as a primary contact for troubleshooting technical issues and escalate concerns to appropriate internal teams
- Conduct training sessions for customers to enhance their understanding of platform features and functionalities
Required Qualifications:
- 3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM or IT security
- Hands-on experience with HTTP APIs (REST, OAuth) and authentication protocols
- Solid knowledge of Docker and Kubernetes for troubleshooting containerized applications
- Experience with on-prem infrastructure and hybrid cloud deployments
- Strong communication skills with the ability to simplify complex problems for customers
Complete Job Description
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