Technical Support Engineer
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Job Summary
Working remotely in the US, the full-time Designated Technical Support Engineer will provide expert support for Glean's Work AI platform, assisting clients with integration, troubleshooting, and optimizing their use of AI tools.
Key responsibilities
- Assist clients with technical issues related to the Work AI platform, ensuring timely resolution and satisfaction
- Collaborate with cross-functional teams to enhance product features and improve user experience based on client feedback
- Conduct training sessions for clients to maximize the effectiveness of Glean's AI solutions
Required qualifications
- Experience in technical support or a related field, preferably in software or AI technologies
- Proficiency in troubleshooting software issues and providing solutions in a timely manner
- Familiarity with enterprise software integrations and APIs
- Ability to conduct training sessions and create educational materials for clients
- Strong understanding of AI technologies and their applications in business environments
Complete Job Description
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