Technical Support Engineer
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Job Summary
Working remotely, the full-time Technical Support Engineer will take ownership of complex technical issues related to the Remote Gaming Server (RGS), ensuring timely resolution, documentation, and communication of changes to internal teams and customers.
Key responsibilities
- Research, diagnose, and resolve technical issues within established operational SLAs
- Document and communicate changes related to RGS processes to customers and internal teams
- Collaborate with product and development teams to evaluate operational impacts of new features and regulatory changes
Required qualifications
- 2 to 5 years of casino operations experience with a focus on system knowledge
- Demonstrated front-end debugging experience
- Prior experience in a ticketed environment, preferably with JIRA
- Intermediate knowledge of Linux and system architecture, integrations, and networking
- Understanding of API data exchange (SOAP and REST) and XML reading
Complete Job Description
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