Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative for a remote position.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the Optos Panoramic200 device
• Troubleshoot network issues, including connectivity and VPN problems
• Log interactions into the CRM system and escalate critical issues as needed

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Experience in a customer care environment
• Extensive knowledge of Windows operating systems and PC hardware
• Intermediate IT networking knowledge and a high-speed home internet connection