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Technology Operations Specialist
Job Summary
A company is looking for a Technology Operations Specialist II to join its Technology team.
Key Responsibilities
- Diagnose and resolve complex technical issues beyond Tier 1 and 2 support
- Design, configure, and implement workflows and systems to optimize processes across the organization
- Lead change management efforts to ensure user adoption of new technologies and systems
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience
- 3+ years in a technical implementation, support, or systems engineering role
- Experience with Service Desk ticketing platforms such as Jira Service Management or Zendesk
- Familiarity with CRM, ERP, or data collection tools like Dynamics 365 or Salesforce
- Comfort with project management tools such as Jira or Microsoft Planner
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COMPLETE JOB DESCRIPTION
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