Telecommute Business Applications Support Analyst

Job Summary

An insurance company is filling a position for a Telecommute Business Applications Support Analyst.

Individual must be able to fulfill the following responsibilities:

• Providing customer-facing support for core business applications
• Responding to inquiries and requests via support tickets, phone, and email
• Following and assisting in the creation of procedural documents

Qualifications for this position include:

• College degree
• Proficient computer skills, in particular Microsoft M365 suite
• Demonstrate a strong working knowledge & proficiency in our core business applications
• Excellent written and verbal communication skills
• Strong critical thinking skills
• Excellent customer service skills, including active listening, patience and concern for client issues