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Telephony Systems Administrator
Job Summary
A company is looking for a Telephony Systems Specialist to maintain and enhance their Genesys Cloud contact center infrastructure.
Key Responsibilities
- Administer and maintain the Genesys Cloud Contact Center platform for optimal performance
- Design and implement call routing strategies and IVR workflows to enhance user experience
- Collaborate with IT teams for integrations and ensure compliance with security and regulatory standards
Required Qualifications
- Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
- 5+ years of experience in telephony administration, focusing on Genesys Cloud Contact Center
- Deep expertise in SIP, VoIP, WebRTC, and telephony network troubleshooting
- Hands-on experience with Genesys Cloud tools and managing IVR and ACD configurations
- Experience integrating Genesys Cloud with CRMs and reporting systems
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COMPLETE JOB DESCRIPTION
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