Telephony Systems Administrator

Job Summary

A company is looking for a Telephony Systems Specialist to maintain and enhance their Genesys Cloud contact center infrastructure.

Key Responsibilities

• Administer and maintain the Genesys Cloud Contact Center platform for optimal performance
• Design and implement call routing strategies and IVR workflows to enhance user experience
• Collaborate with IT teams for integrations and ensure compliance with security and regulatory standards

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in telephony administration, focusing on Genesys Cloud Contact Center
• Deep expertise in SIP, VoIP, WebRTC, and telephony network troubleshooting
• Hands-on experience with Genesys Cloud tools and managing IVR and ACD configurations
• Experience integrating Genesys Cloud with CRMs and reporting systems