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Salesforce Administrator (Service Cloud)
Job Summary
A company is looking for a Salesforce Administrator (Service Cloud).
Key Responsibilities
- Implement, configure, and support Service Cloud and manage the Vonage telephony system
- Oversee user and license management, including setup, roles, permissions, and Salesforce configuration changes
- Gather requirements, design scalable solutions, and manage data quality while providing user support and training
Required Qualifications
- Certified Salesforce Administrator with additional certifications preferred
- 4+ years of experience as a Salesforce Administrator, particularly with Service Cloud and Sales Cloud
- Knowledge of Apex, SOQL, and experience with HIPAA/PHI cloud data handling
- Experience in change management and governance
- Ability to work independently and manage multiple projects simultaneously
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COMPLETE JOB DESCRIPTION
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Company Overview
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