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Tier 2 Support Technician
Job Summary
A company is looking for a Tier 2 Support Technician, responsible for assisting clients with technical issues and providing exceptional customer service.
Key Responsibilities
- Provide excellent customer service via phone and remote technical support
- Walk clients through diagnostic procedures to identify and resolve errors
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Required Qualifications
- 2-3 years of tech support experience is preferred
- 1-2 years of customer service experience is preferred
- Bachelor's degree in Information Technology or Computer Science is preferred
- Proven reliability and the ability to work independently
- Experience with troubleshooting various operating systems and software applications
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COMPLETE JOB DESCRIPTION
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Company Overview
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