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WEB Portal Services Representative
Job Summary
A company is looking for a WEB Portal Services Rep.
Key Responsibilities:
- Increase member, provider and client use of web-based solutions for insurance claims submission, payments, and authorizations
- Provide education to callers on the benefits of utilizing the member and provider portals
- Ensure all calls are answered according to company and client guidelines
Required Qualifications:
- High school diploma/GED required
- 1 year of customer service experience (Call Center, Provider Relations)
- Intermediate knowledge of Microsoft programs (Word, Excel, and email)
- Ability to successfully meet timelines for project plans
- Strong navigation skills and the ability to multi-task
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COMPLETE JOB DESCRIPTION
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