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Workforce Management Manager
Job Summary
A company is looking for a Workforce Management Manager in the United States.
Key Responsibilities:
- Manage the WFM tooling and forecasts for a mid-sized contact center
- Work with internal and multiple BPO partner teams to manage WFM
- Develop and maintain WFM policies and procedures
Required Qualifications:
- Bachelor's degree in Business Administration, Management, or related field
- 3+ years of experience using Calabrio WFM software
- Experience managing WFM between internal and multiple BPO partner teams
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COMPLETE JOB DESCRIPTION
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Company Overview
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