An IT solutions company is in need of a Remote Technical CustomerService Representative in Montgomery. Must be able to: Serve as primary contact for customers. Work with customers and coworkers to load utility software. Provide technical phone support. Required Skills:
An IT company is in need of a Remote Tribal Customer Success Manager. Core Responsibilities of this position include: Identifying and escalating as needed on customer satisfaction issues. Presenting customers with difficult news in a delicate manner.
A provider of customer engagement services has an open position for a Telecommute Analytics Consulting and Business Development Executive Director. Individual must be able to fulfill the following responsibilities: Architect analytical solutions that solve client business problems.
Ability to travel. SaaS experience is required. 4 years experience in software consulting. Solid oral, written, presentation and interpersonal communication skills. Experience in customer success management, account management or renewal services. Knowledge of relational database concepts.
Develop a care management strategic vision for each customer. Qualifications Include: Travel 25 % of the time. 3 years account management experience. Customer relationship experience in the industry. Bachelor's degree in health care administration or nursing. RN License.
Create, curate and synthesize customer insights. Position Requirements Include: 3+ years of digital insights experience on either the vendor or client side. Excellent storytelling skills to deliver compelling consumer experience narratives. Experience leading ongoing CX studies.
Providing training, coaching, and mentoring of Customer Care team members at all levels. Developing support workflows and training materials for assigned products. Qualifications for this position include: 3-5 years of customer facing experience in a SAS environment.
An IT support outsourcing service provider needs applicants for an opening for a Remote Senior Microsoft Information Technology Consultant in the San Francisco Bay Area. Individual must be able to fulfill the following responsibilities:
Understanding client data/analytical needs. Establishing, maintaining and leading key customer relationships. Qualifications for this position include: Must represent the company at client meetings and events. 10+ years’ experience in a client-facing analytics role.
Creating basic workflow customizations. Qualifications Include: 50% Remote Work. Able to perform integrations with 3rd party applications. Well-versed in customizations/changes to workflows. Prior experience with NetSuite full life-cycle NetSuite implementations.