Must be able to: Support customers via GitHub, community, email or ticketing systems. Follow-through with customers and drive issues to resolution. Reproduce customer issues and test new product functionality. Qualifications Include:
Ensuring that each support case owned by you is handled as per our Service Level Agreement (SLA) Qualifications Include: Ability to travel internationally up to 20% of the time. Minimum 7 years experience supporting Linux systems.
A software company is filling a position for a Telecommuting TechnicalSupport and Sales Engineer. Individual must be able to fulfill the following responsibilities: Performing product/sales demos to customers. Adding to and improving technical documentation.
Answering support tickets in a timely manner. Coordinating issues with other shifts, Tier 2 support, Account Managers, or Client Engineering as appropriate to ensure timely resolution. Building relationships with our clients and promoting Intellum’s culture through the ticketing process.
Provide telephone and email-based support. Applicants must meet the following qualifications: 2+ years TechnicalSupport and Call Center experience. Ability to self-manage workload while working remotely. Experience with Salesforce or exposure to CRM solutions.
Must be able to: Provide front line support. Troubleshoot Windows operating system issues. Document all actions taken during problem resolution. Qualifications Include: Able to work structurally and according to published procedures and work instructions.
A college has an open position for a Telecommute Computer Network and TechnicalSupport Course Portfolio Reviewer. Candidates will be responsible for the following: Reviewing course portfolios. Being part of the quality assurance process for international programs.
A tower design software company is in need of a Telecommute TechnicalSupport Engineer in Lexington. Core Responsibilities Include: Advising clients on effective application of the software. Assisting users in troubleshooting software issues. Reviewing and expanding software documentation.
An information management company is seeking a Telecommuting Professional Services TechnicalSupport Services Specialist. Individual must be able to fulfill the following responsibilities: Diagnosing and recommending solutions to issues.
Providing proactive technicalsupport to end users. Working to streamline support processes as appropriate. Creating FAQs. Must meet the following requirements for consideration: Ability to attend regular team meetings (video and in person) Experience working in a customer support team.