Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
Qualifications for this position include: Attending international bi-annual company retreats. 0-3 years of Customer Success/Support experience. Analytical mindset with ability to quickly recognize patterns. Able to master new software and systems effortlessly and quickly.
A technology company is in need of a Remote Enterprise TechnicalSupport Senior Analyst. Individual must be able to fulfill the following responsibilities: Taking ownership of technical issues. Participating in afterhours/on-call rotation.
A productivity monitoring software developer is filling a position for a Virtual TechnicalSupport Agent. Individual must be able to fulfill the following responsibilities: Maintain high-quality customer service and professionalism.
Must be able to: Support customers via GitHub, community, email or ticketing systems. Follow-through with customers and drive issues to resolution. Reproduce customer issues and test new product functionality. Qualifications Include:
Position Requirements Include: Thorough understanding of leading manufacturers video and infrastructure products. Thorough understanding of video networks, firewall traversal, switches and routers. Previous experience installing, configuring, administrating and / or supporting this equipment.
Staff the support desk and help with users’ questions and needs. Coordinate support responses with other areas of the organization, Identify common support questions and issues and create canned responses and/or documentation to provide faster and better support to users.
A software company has a current position open for a Telecommute TechnicalSupport Representative. Individual must be able to fulfill the following responsibilities: Sell results, not just software. Partner with our customers to help them win. Provide technicalsupport and answer questions.
6+ years management experience in technicalsupport for a technology company. Demonstrated experience supporting enterprise level, mission-critical applications. Experience managing technicalsupport operations in a distributed environment.
Provide telephone and email-based support. Applicants must meet the following qualifications: 2+ years TechnicalSupport and Call Center experience. Ability to self-manage workload while working remotely. Experience with Salesforce or exposure to CRM solutions.