Providing feedback on the efficiency of the support process. Responding promptly to inquiries. Acknowledging and resolving user requests. Required Skills: Experience creating and leading trainings. Experience creating and developing reports. Knowledge of SQL.
Basic knowledge HTML CSS, and/or WordPress experience an asset. Good understanding of support process and infrastructure. Excellent instincts and ability to interface with users and team. Excellent communication, interpersonal skills, and writing skills.
Must be able to: Work with other support and engineering team members to perform triage and root cause analysis. Maintain the company's knowledge base of best practices, known issues and solutions. Extend the company's support infrastructure by crafting and writing diagnostic tools/scripts.
A hosted continuous integration and deployment company is filling a position for a Remote Technical Support Engineer. Core Responsibilities Include: Working directly with customers to resolve any issues that they may be having.
A company in the automotive industry is seeking a Telecommute Technical Support Supervisor. Core Responsibilities Include: Providing basic product training, technical troubleshooting and problem resolution to clients. Assisting partners with account management related needs and custom reports.
Core Responsibilities Include: Promptly interacting with users who contact us via our support channels. Escalating more complex problems to appropriate internal resources. Writing (and updating) documentation for internal and external knowledge bases. Qualifications Include:
Guiding and coordinating unrivaled and complex troubleshooting efforts between clients, implementations, engineering, development, application support, and operations staff. Consulting on complex projects on existing applications, process flows and overall operating systems.
Taking ownership of support cases from the outset through to resolution. Investigating each issue using lateral problem solving, concrete your conclusions and provide our customers with written solutions. Qualifications Include: Strong analytic and problem-solving abilities.
A software company is in need of a Telecommute Technical Support and Sales Engineer. Candidates will be responsible for the following: Answering technical questions about software installation, deployment and usage. Performing product/sales demo to customers.
WordPress support company is seeking a Telecommute Site Care Technical Support Agent. Core Responsibilities Include: Working with web hosts. Providing maintenance and updating management of customer sites. Working one-on-one with customers. Qualifications Include: