BS Degree in Computer Science or equivalent experience / technical degree. 7+ years experience with supporting SaaS environment at scale. 7+ years experience troubleshooting software. Experience with Linux systems administration. Other skills, knowledge and experience as outlined by company.
A technology solutions has a current position open for a Remote TechnicalSupport Engineer. Individual must be able to fulfill the following responsibilities: Deliver best-in-class response and customer care. Resolve technical issues via phone or email.
A staffing agency has an open position for a Remote TechnicalSupport Representative. Core Responsibilities of this position include: Interacting with customers in response to inquiries. Gathering customer/product information and determine the issue. Diagnosing and resolving technical issues.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Being a driver of innovation within the support team. Must meet the following requirements for consideration: Experience with REST and RESTful APIs. Coding skills- (at a minimum read and troubleshoot code) Experience with Containers, cluster deployment and management tools.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
A global staffing agency has an open position for a Remote TechnicalSupport Representative in Twin Falls. Individual must be able to fulfill the following responsibilities: Interact with customers about products and services.
A staffing company is seeking a Virtual TechnicalSupport Representative in Bellingham. Must be able to: Research using available resources, including article database systems. Diagnose and resolve technical issues. Interact with customers in response to inquiries.
Providing support to customers. Providing solutions to technical issues. Handling multiple computer applications at one time. Skills and Requirements Include: High School Graduate or general education degree. 6 months experience providing service to customers.
A global staffing agency is filling a position for a Telecommute TechnicalSupport Representative in Boise. Must be able to: Diagnose and resolve technical issues involving internet connectivity, email, etc. Interact with customers about products and services.