Good understanding of domain registration and DNS management processes. Basic knowledge HTML, CSS, JS, and/or WordPress experience an asset. Good understanding of support process and infrastructure.
7+ years developing, supporting, and implementing Java software solutions. A natural curiosity and interest to continue to expand your knowledge and skills. Excellent critical thinking and technical troubleshooting skills. Excellent customer service skills.
3+ years experience in professional software development and/or customer support. Strong analytical, empirical troubleshooting and debugging skills. Experience in reviewing logs in various programming and scripting languages. Knowledge of microservices and understanding of API protocols.
Provide first-level support to users across email, forums and social media channels. Qualifications Include: Native fluency in German and English. 1-2 years of technical support experience or equivalent. Experience in the software industry.
2-3 years experience working in a service-oriented, customer support, technical support or related field. Familiarity with Apple and Microsoft Operating Systems. Minimum upload speed of >5 Mbps and download speed >10 Mbps with a ping less than 100 ms.
Provide triage on support tickets on multiple product families. Assist with call home responsibilities and other various administrative duties. Assist in the day to day administrative functions of Product Support. Applicants must meet the following qualifications:
A file-sharing software company is filling a position for a Telecommute Technical Support and Sales Engineer. Individual must be able to fulfill the following responsibilities: Answering technical questions about software installation, deployment and usage scenarios.
A health and nutritional products company has an open position for a Remote Senior Poultry Technical Support Manager. Candidates will be responsible for the following: Defining product position and marketing strategies that generate sales of innovative and technically complicated products.
Must be able to: Create or update Microsoft Office support content. Write technical overviews and white papers. Work with sample data, emulating customer scenarios. Position Requirements Include: Bachelor's degree in Technical Communications, Journalism, English, or a related field.
Ability to learn multiple products across multiple technologies. Well versed in current software support practices and tools. Strong oral/written communication skills in English is a must. Fast learner, sharp thinker, investigative mind and true dedication to solve customer problems.