BS Degree in Computer Science or equivalent experience / technical degree. 7+ years experience with supporting SaaS environment at scale. 7+ years experience troubleshooting software. Experience with Linux systems administration. Other skills, knowledge and experience as outlined by company.
A technology solutions has a current position open for a Remote TechnicalSupport Engineer. Individual must be able to fulfill the following responsibilities: Deliver best-in-class response and customer care. Resolve technical issues via phone or email.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Being a driver of innovation within the support team. Must meet the following requirements for consideration: Experience with REST and RESTful APIs. Coding skills- (at a minimum read and troubleshoot code) Experience with Containers, cluster deployment and management tools.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
A staffing company is seeking a Virtual TechnicalSupport Representative in Bellingham. Must be able to: Research using available resources, including article database systems. Diagnose and resolve technical issues. Interact with customers in response to inquiries.
A staffing agency is seeking a Telecommute TechnicalSupport Representative in Helena. Core Responsibilities of this position include: Interacting with customers in response to inquiries. Gathering customer/product information and determine the issue. Diagnosing and resolving technical issues.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
A staffing company needs applicants for an opening for a Remote TechnicalSupport Representative in Wenona. Must be able to: Diagnose and resolve technical issues. Gather customer/product information and determine the issue by analyzing the symptoms.
Minimum 5 years experience supporting Linux systems. Familiarity with OpenStack, virtualization and other Cloud technologies. Development level and troubleshooting experience in at least 2 programming languages. Significant experience with Ubuntu. Advanced troubleshooting skills.