BS Degree in Computer Science or equivalent experience / technical degree. 7+ years experience with supporting SaaS environment at scale. 7+ years experience troubleshooting software. Experience with Linux systems administration. Other skills, knowledge and experience as outlined by company.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Being a driver of innovation within the support team. Must meet the following requirements for consideration: Experience with REST and RESTful APIs. Coding skills- (at a minimum read and troubleshoot code) Experience with Containers, cluster deployment and management tools.
Providing support to customers. Providing solutions to technical issues. Handling multiple computer applications at one time. Skills and Requirements Include: High School Graduate or general education degree. 6 months experience providing service to customers.
A cloud communications platform needs applicants for an opening for a Remote Customer TechnicalSupport Representative. Core Responsibilities Include: Resolving technical issues associated with 8x8’s hosted communications products via phone, e-mail, and/or chat.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
Candidates will be responsible for the following: Supporting account management experience. Performing risk assessment and mitigation planning. Working with customers in high stress situations. Position Requirements Include: Read, write, and speak Japanese professionally.
Providing thoughtful direction and support for technical inquiries. Reproducing customer issues and logging JIRA tickets. Required Skills: 3+ years proven expertise supporting DataStax Enterprise. Hands-on experience working in a leadership or escalations role.
A financial services company needs applicants for an opening for a Remote TechnicalSupport Representative. Core Responsibilities Include: Creating incident tickets for tracking of clients computer/software and hardware issues. Taking inbound calls directed from the queue.
A software developer is in need of a Remote WordPress TechnicalSupport Specialist. Must be able to: Reply to questions from clients. Debug issues. Look at configurations and code lines. Position Requirements Include: