Building and maintaining support's internal tools. Skills and Requirements Include: Company retreats. Strong knowledge of Linux and Unix based operating systems. Familiarity with a broad spectrum of technology stacks; relational databases and NoSQL technologies.
A supplier of communications solutions is filling a position for a Remote TechnicalSupport Engineer. Must be able to: Answer all questions related to products. Educate and empower our customers. Look for solutions to problems and propose improvements. Position Requirements Include:
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
A developer of genetics and biology technology is seeking a Remote TechnicalSupport Engineer. Candidates will be responsible for the following: Providing business-to-business technicalsupport. Understanding, replicating and resolving complex technical issues.
Work with customers in high stress situations on complex problems. Provide risk assessment and mitigation planning. Qualifications Include: Support account management experience. Have a working knowledge of Network architectures. Must meet technical skill requirements listed by company.
A software development and staffing company has a current position open for a Telecommute TechnicalSupport Supervisor. Must be able to: Manage the recruitment, training and development of the technicalsupport team. Manage performance and growth plans of team members.
Being a driver of innovation within the support team. Must meet the following requirements for consideration: Experience with REST and RESTful APIs. Coding skills- (at a minimum read and troubleshoot code) Experience with Containers, cluster deployment and management tools.
A global technology company is in need of a Telecommute Customer SupportTechnical Analyst. Must be able to: Be the technical interface to customers. Research and develop solutions to customer issues. Resolve post-sales non-technical customer inquiries.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Core Responsibilities Include: Supporting our clients utilizing our products and services. Providing detailed analysis of issues received from clients. Communicating progress and any potential problems to manager. Position Requirements Include: Ability to travel alone or as part of a team.