5+ years relevant experience supporting a distributed software technology in a Windows and Mac, or Linux environment. Familiarity with software distribution, patch management, and anti-viral technologies. Experience supporting multiple, simultaneous engagements.
Core Responsibilities Include: Supporting our customers and providing solutions to their technical issues. Actively listening and being empathetic while using your love of current technology. Resolving their problems and meeting their needs in a timely manner. Position Requirements Include:
Qualifications for this position include: Attending international bi-annual company retreats. 0-3 years of Customer Success/Support experience. Analytical mindset with ability to quickly recognize patterns. Able to master new software and systems effortlessly and quickly.
A technology company is in need of a Remote Enterprise TechnicalSupport Senior Analyst. Individual must be able to fulfill the following responsibilities: Taking ownership of technical issues. Participating in afterhours/on-call rotation.
A productivity monitoring software developer is filling a position for a Virtual TechnicalSupport Agent. Individual must be able to fulfill the following responsibilities: Maintain high-quality customer service and professionalism.
Position Requirements Include: Thorough understanding of leading manufacturers video and infrastructure products. Thorough understanding of video networks, firewall traversal, switches and routers. Previous experience installing, configuring, administrating and / or supporting this equipment.
6+ years management experience in technicalsupport for a technology company. Demonstrated experience supporting enterprise level, mission-critical applications. Experience managing technicalsupport operations in a distributed environment.
A tower design software company is in need of a Telecommute TechnicalSupport Engineer in Lexington. Core Responsibilities Include: Advising clients on effective application of the software. Assisting users in troubleshooting software issues. Reviewing and expanding software documentation.
A technology services provider is seeking a Telecommuting TechnicalSupport Manager in Norfolk. Individual must be able to fulfill the following responsibilities: Ensure that project/department milestones/goals are met. Design and implement improved process or operational policies.
An information technology consulting company has an open position for a Telecommute TechnicalSupport Analyst I in Norfolk. Core Responsibilities Include: Providing technicalsupport to system users and customer support staff. Evaluating user needs, define technical problems.