An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
Providing support to customers. Providing solutions to technical issues. Handling multiple computer applications at one time. Skills and Requirements Include: High School Graduate or general education degree. 6 months experience providing service to customers.
Minimum 5 years experience supporting Linux systems. Familiarity with OpenStack, virtualization and other Cloud technologies. Development level and troubleshooting experience in at least 2 programming languages. Significant experience with Ubuntu. Advanced troubleshooting skills.
Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
A supplier of communications solutions is filling a position for a Remote TechnicalSupport Engineer. Must be able to: Answer all questions related to products. Educate and empower our customers. Look for solutions to problems and propose improvements. Position Requirements Include:
Ensure world-class support for customers. Manage and execute TechnicalSupport strategic projects and initiatives. Qualifications Include: Opportunity to participate in weekly breakfasts, lunches, drinks, and company outings. 2+ years experience leading remote teams.
A corporate travel management company is in need of a Telecommute TechnicalSupport Specialist in Salt Lake City. Core Responsibilities of this position include: Understanding the online travel booking process. Building and implementing travel sites.
A provider of information and workflow solutions is seeking a Telecommute TechnicalSupport Engineer 2 in Coppell. Candidates will be responsible for the following: Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails.
Work with customers in high stress situations on complex problems. Provide risk assessment and mitigation planning. Qualifications Include: Support account management experience. Have a working knowledge of Network architectures. Must meet technical skill requirements listed by company.