Application Support Analyst

Location: Remote
Compensation: To Be Discussed
Reviewed: Wed, Apr 30, 2025
This job expires in: 8 days
Application Support Technical Assistance Ticket Triaging Troubleshooting

Job Summary

A company is looking for an Application Support Analyst, where the individual will provide technical assistance to users.

Key Responsibilities:
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets and perform troubleshooting on technical issues
  • Execute sub-tasks of projects within the Practice Success workstream under supervision
Required Qualifications:
  • Minimum of one year experience in troubleshooting application issues in healthcare settings
  • Basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
  • Ability to navigate AWS S3 folders
  • Associate Degree
  • Demonstrate characteristics of a team player and ability to accept constructive feedback
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