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AVP of Professional Services
Job Summary
A company is looking for an AVP of Professional Services.
Key Responsibilities
- Lead and develop high-performing technical delivery teams while managing operational aspects of Professional Services
- Develop and implement long-term strategies for Contact Center services, collaborating with sales leadership for global expansion
- Provide expert-level technical guidance and support to ensure high-quality service delivery and customer satisfaction
Required Qualifications
- 15+ years of experience in running a Professional Services practice or team
- Proven leadership experience with a track record of managing P&L and building high-performing teams
- Expertise in developing long-term product strategies, particularly for Contact Center services
- Strong operational management skills, including experience with Professional Services Automation (PSA)
- In-depth knowledge of UCaaS and CCaaS technologies and project management experience in Contact Center projects
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COMPLETE JOB DESCRIPTION
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