Get access to expert-led coaching session recordings on AI, resumes, LinkedIn, interviewing, and more when you register.
Bilingual Call Center QA Analyst
Job Summary
A company is looking for a Bilingual Call Center Quality Assurance Analyst.
Key Responsibilities
- Monitor, capture, and analyze call center performance through real-time and recorded calls
- Evaluate agent performance for adherence to guidelines and provide feedback
- Generate performance reports and recommend improvements for policies and procedures
Required Qualifications
- High school diploma or GED required
- Bilingual in English and Spanish required
- 1-3 years of call center call handling experience required
- 2-4 years of call center monitoring and analysis experience required
- Intermediate proficiency in Excel, Word, Outlook, Teams, and SharePoint required
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
