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Bilingual Call Center QA Analyst
Job Summary
A company is looking for a Bilingual Call Center Quality Assurance Analyst.
Key Responsibilities
- Monitor, capture, and analyze call center performance through real-time and recorded calls
- Evaluate call center agent performance and provide feedback to ensure adherence to company guidelines
- Generate performance reports and make recommendations for policy development and process efficiencies
Required Qualifications
- High school diploma or GED required
- Bilingual in English and Spanish required
- 1-3 years of call center call handling experience required
- 2-4 years of call center monitoring and analysis experience required
- Intermediate experience with Excel, Word, Outlook, Teams, and SharePoint required
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COMPLETE JOB DESCRIPTION
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Company Overview
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