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Building Automation Support Analyst
Job Summary
A company is looking for a Building Automation Technical Support Senior Analyst to provide high-quality technical support for control systems and network management software.
Key Responsibilities
- Provide direct technical assistance with a customer-first approach
- Diagnose and resolve complex technical issues via various support channels
- Manage support cases from initial contact to resolution, ensuring accurate documentation and timely follow-ups
Required Qualifications
- University degree or College diploma with relevant technical support experience
- Minimum of 3 years of experience in HVAC Systems, Niagara Platform, or related fields
- Knowledge of control systems communication protocols is preferred
- Experience with process control and instrumentation is advantageous
- Training experience or qualifications are a plus
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COMPLETE JOB DESCRIPTION
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