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Capability Development Executive Service Quality Representative
Job Summary
A company is looking for a Capability Development Executive Service Quality Representative.
Key Responsibilities:
- Constant analysis of quality metrics at an individual, team, and organizational level
- Provide timely quality follow through in the form of audits, side by sides, kick-start meetings, and development sessions
- Develop and maintain a repository of internal monitoring results & feedback to identify trends and target improvements
Required Qualifications, Training, and Education:
- Strong claims processing background and dedication to quality & improvement
- Proven quality results and understanding of what constitutes a quality product/interaction
- Ability to identify opportunities for improvement in processes & struggles with associates
- College degree or relevant experience in education, communication, or quality assurance preferred
- Claims adjudication knowledge and experience is required
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COMPLETE JOB DESCRIPTION
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